Privacy Policy

At MacMates ("we", "us", or "our"), protecting customer data privacy is a fundamental standard. This Privacy Policy details how we collect, handle, and safeguard your personal information when you visit our Oakville shop at 372 Kerr St or use our website.

1. Information We Collect

We collect personal contact information (such as name, phone number, email address) and device details necessary to create repair tickets, issue diagnostic estimates, and communicate repair status updates.

2. Data Confidentiality & Protection

We respect the privacy of files, photos, credentials, and software stored on your devices. Our technicians never access, copy, or browse your personal media unless strictly required to perform a requested data recovery or software diagnostic with your explicit consent.

3. Third-Party Sharing

We do not sell, rent, or trade customer information to marketers or third-party advertisers under any circumstances.

4. Contact Us

If you have questions regarding our data privacy standards, please email us at hello@macmates.ca or visit our Oakville shop.