Question 1

How long does a repair take?

Accepted Answer

Most common repairs like battery replacements and screen fixes can be completed same-day. More complex repairs such as logic board issues or data recovery may take 3–7 business days. We'll always give you an estimated timeline before starting any work.

Question 2

Do you use genuine parts?

Accepted Answer

We use high-quality parts that meet or exceed original manufacturer specifications. We source components from trusted suppliers to ensure reliability and longevity. For certain Apple repairs, we can discuss OEM vs. premium aftermarket options with you.

Question 3

Will I lose my data during the repair?

Accepted Answer

In most cases, your data remains completely safe during repairs. We take data protection seriously and handle every device with care. For certain repairs that may affect storage, we'll discuss backup options with you beforehand. We always recommend having a current backup before any service.

Question 4

Do repairs include a warranty?

Accepted Answer

Yes, all our repairs come with a warranty. Standard repairs include a 90-day warranty covering parts and labor. If the same issue recurs within the warranty period, we'll fix it at no additional cost.

Question 5

Can you repair water damage?

Accepted Answer

Yes, we handle water and liquid damage repairs. The sooner you bring in a liquid-damaged device, the better the chances of a successful repair. We use ultrasonic cleaning and component-level repair techniques. Turn off your device immediately and bring it in — don't try to charge it or use rice.

Question 6

Do I need an appointment?

Accepted Answer

No appointment is necessary for drop-offs and diagnostics. You're welcome to walk in during business hours. However, if you'd like guaranteed same-day service or have a specific time preference, we recommend booking through our website or calling ahead.

Question 7

Do you repair older Macs?

Accepted Answer

Absolutely! We repair Macs of all ages, from the latest M-series models to older Intel-based machines. Older Macs can often be given new life with upgrades like SSDs and RAM. We'll always be honest about whether a repair makes financial sense for your specific device.

Question 8

Can I get an upfront repair quote?

Accepted Answer

Yes! We provide upfront quotes for all device repairs. Bring your device in or contact us with details about the issue, and we'll assess the device and provide an honest estimate. There's no obligation to proceed with the repair after receiving your quote.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, cash, e-Transfer, and Apple Pay. Payment is collected when you pick up your repaired device — never before work is completed.

Question 10

Do you offer business or corporate repair services?

Accepted Answer

Yes, we provide dedicated IT support and device repair services for businesses in Oakville and the surrounding area. This includes fleet management, on-site support, priority repairs, and volume pricing. Contact us for a business consultation.

Question 11

How much does a MacBook screen replacement cost?

Accepted Answer

MacBook screen replacement costs vary depending on the model and display type. Retina displays for recent models typically range from $349 to $699. We'll provide an exact quote after examining your specific MacBook model.

Question 12

Can you fix a MacBook that won't turn on?

Accepted Answer

Yes, this is one of our most common repairs. A MacBook that won't power on could have a logic board issue, faulty power supply, or other hardware problems. Our diagnostics will identify the exact cause and we'll provide repair options.

Question 13

How long does a MacBook battery replacement take?

Accepted Answer

Most MacBook battery replacements are completed within the same business day, often within 1–2 hours. Some models require more time due to the adhesive used in newer designs.

Question 14

How long does an iPhone screen replacement take?

Accepted Answer

Most iPhone screen replacements are completed in under an hour. We test the new display thoroughly before returning your device.

Question 15

Will my iPhone be waterproof after a screen repair?

Accepted Answer

While we take care to maintain the water-resistant seal during repair, we cannot guarantee the original IP rating will be fully restored. We recommend treating a repaired device with extra care around water.

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